Cases
News
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Merkle, technology-enabled, data-driven customer experience management (CXM) company, launched its global B2B Superpowers Index
AiThority, 04/27/2023
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Why Reimaging Existing Tech and CX Strategy Will Bolster Brand
Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, unveiled its 2023 Customer Experience Imperatives focused on closing the "experience gap" and delivering a complete, connected customer experience.
MarTech Series, 02/14/2023
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Dentsu’s Merkle Acquires B2B Agency Shift7 | The Drum
The agency, which partners with manufacturing and distribution companies, will support Merkle’s experience and commerce unit in the Americas.
The Drum, 03/07/2023
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Merkle, dentsu’s leading technology-enabled, data-driven customer experience management (CXM) company, announces the launch of its “Marketplaces Center of Excellence,” a specialist unit that is the newest addition to Merkle’s Experience & Commerce practice, a team of more than 4,500 experts globally.
Merkle.com, 06/12/2023
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Merkle Unveils Revolutionary Generative AI Technology | Press Release
Built on dentsu’s enterprise-grade Azure OpenAI architecture, and within the safety of a private development environment, this new solution applies artificial intelligence on vast amounts of brands’ first-party data to drive connected customer experiences.
Merkle.com, 07/27/2023
Clients
| Client | Start Year | End Year |
|---|---|---|
| The Gap, Inc. | 2008 | Current |
| Starbucks | 2019 | Current |
| SoFi Technologies, Inc. | 2015 | Current |
| Qualtrics | 2021 | Current |
| Nestlé | 2007 | Current |
| Johnson & Johnson | 2017 | Current |
| Intel | 2018 | Current |
| Herbalife Nutrition | 2020 | Current |
| Floor and Decor Outlets of America, Inc. | 2020 | Current |
| Enterprise Holdings, Inc - Alamo, Enterprise | 2019 | Current |
About
Merkle, a dentsu company, is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in consulting, creative, media, analytics, data, identity, CX/commerce, technology, and loyalty & promotions drive improved marketing results and competitive advantage. Merkle has more than 16,000 employees in 30+ countries throughout the Americas, EMEA, and APAC. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkle.com.
People
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Walter Flaat
Canada Market Lead
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Billy Thomas
Chief Operating Officer, Merkle Americas
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Tim Perlstein
Chief Marketing Officer, Merkle Americas
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Owen McCorry
Chief Growth Officer
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Pete Stein
President, Americas