Cases
News
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A full list of our latest news and insights across the agency.
Hero Digital, 10/04/2022
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Reducing CX Friction with Content
Use content to increase customer satisfaction, improve conversions, and build brand loyalty.
Hero Digital, 05/08/2023
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The Customer Intelligence Mosaic
Read this report to discover the tangible ways Customer Data Platforms improve customer data collection, safeguard privacy, and drive next-level personalization.
Hero Digital, 03/20/2023
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Progressive Personalization Playbook
Create digital experiences that truly enhance people’s lives. Hero Digital’s Progressive Personalization Playbook gives you the tools to align with your customers’ values, help them with their decisions, and make them feel heard and understood.
Hero Digital, 03/06/2023
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The Path to Customer Obsession
Read this report to discover tangible strategies for accelerating your customer focus, creating bullet-proof value for those you serve, and building test-and-learn systems everywhere in your company.
Hero Digital, 01/03/2023
Clients
| Client | Start Year | End Year |
|---|---|---|
| Airbnb | 2021 | Current |
| Cedars Sinai | 2022 | Current |
| Comcast | 2016 | Current |
| Jefferson Health System | 2018 | Current |
| Masonite | 2022 | Current |
| UNC Healthcare | 2020 | Current |
| U.S. Bank | 2015 | Current |
| Zoom | 2022 | Current |
| AmeriGas | 2018 | Current |
| Atlantic Health Systems | 2023 | Current |
About
Hero Digital is a leading independent digital customer experience company leveraging strategy, design, technology, marketing, and data, to solve the critical digital transformation needs of the Fortune 1000. Hero Digital's purpose is to bring moments of Truth & Beauty into people's lives by creating customer experiences that are good for people and good for business. Hero Digital's blended teams help Fortune 1000 companies like Comcast, U.S. Bank, Salesforce, Twitter, UnitedHealthcare, and TD Ameritrade Institutional invent, transform, and perform to deliver new business value.
People
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Ryan Noel
SVP, Alliances
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Arun Kumar
EVP, Data & Insights
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Jerry Orabona
EVP, Technology
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Danielle Rossi
Managing Director, East
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Georgina Morgan
Managing Director, West
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Erin Lynch
Chief Creative Officer
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Kenneth Parks
Chief Marketing Officer
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Jay Dettling
CEO
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David Harrelson
Managing Director, Central
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David Kilimnik
Chief Development Officer, Company Founder